FAQ

Where do you ship?

We are based in Hong Kong and we ship worldwide. For more information on shipping, please head to our shipping policy page.

Where do you source your crystals from?

Our crystals hail from all over the globe, from Brazil and Argentina, to Madagascar and China. At this stage, we are not able to guarantee each piece is sourced ethically, but we are working towards having more clarity on this issue.

Do you have a physical location?

Yes! We are so pleased to announce that we are officially showcasing our collection at our home, Sanaspace, located at 2F, 6 On Wo Lane, Sheung Wan. Please contact us here or on Instagram to book a private viewing.

Can I request a refund or exchange?

Once orders are shipped, we do not offer exchange or refund. If you are unhappy with your order, please contact us, we will do our best to remedy the situation.