Shipping & Returns
For Hong Kong friends
We ship via SF Express at a flat rate of HK$33. Orders usually arrives in 2-3 working days after they've been shipped. You may choose to pick-up your order from our office at Kennedy Town during weekdays at office hours.
For friends around the globe
SF Express - flat rate of HK$222
e-Express - flat rate of HK$111
We ship via SF Express or Hong Kong Post e-Express, both are with tracking. SF Express usually arrives within a week, whereas e-Express will take 7-14 days. You can find more details about expected arrival for your country here (SF Express) & here (e-Express).
Shipments from Hong Kong are now largely back to normal, however please leave room for delays based on your country's postal service capabilities.
Return & Exchange Policy
Please know that natural minerals are from the earth and are each born with their unique appearances, which may include chips, cracks, marks and other imperfections. We do our best to protect each piece for shipping, but we cannot entertain refunds or exchanges once an order has been shipped. Please be sure to see each piece's detail in their listing, or if you need more information, contact us before you place an order.
That said, if you believe that an item was damaged during transit, please reach out to us via email or contact form. We will do our best to remedy the situation.